Warranty Policy

Chimera Computing Corp. Warranty Policy

Effective Date: 2/7/2025
Last Updated: 11/7/2025

This Warranty Policy (“Policy”) applies to all Chimera Computing Corp. (“Chimera,” “we,” “our”) server hardware purchased directly from Chimera or an authorized reseller.

1. WARRANTY COVERAGE

1.1 Standard Limited Warranty

Chimera provides a 2-year limited hardware warranty, which covers:

  • defects in materials or workmanship under normal use

  • failure of core hardware components that prevents normal operation

This warranty applies only to the original purchaser and only to hardware used according to Chimera’s specifications.

Chimera also provides 3 years of labor for supported repairs performed by Chimera or an authorized technician.

1.2 Warranty Shipping Costs

Within the First 1 Year

Chimera covers round-trip shipping for approved warranty repairs.

After 1 Year (Years 2–3 Labor Period)

  • Customers pay for shipping the product to Chimera.

  • Chimera covers the cost of return shipping after repairs.

Repair Timeline

Most repairs take 5–15 business days after diagnosis.
Actual timelines may vary due to part availability or supply-chain conditions.
Chimera will provide an estimated completion window once a technician evaluates the hardware.

1.3 Data Responsibility

Before shipping hardware for service, customers must:

  1. Back up all data stored on the device

  2. Remove or wipe sensitive information

  3. Understand that data may be erased as part of diagnostics or repair

Chimera is not responsible for any data loss resulting from warranty service.
Chimera does not access or retain customer data.

2. EXCLUSIONS

This warranty does not cover:

  • physical damage caused by drops, liquid, impact, fire, or misuse

  • damage caused by improper installation, unauthorized modification, or third-party repairs

  • cosmetic damage that does not affect functionality

  • damage caused by environmental conditions outside normal operating ranges

  • consumable parts (fans, cables, thermal paste, etc.) unless failure is due to a manufacturing defect

  • units with altered, removed, or unreadable serial numbers

Warranty claims may be denied if the hardware has been tampered with or misused.

3. WARRANTY CLAIM PROCESS

To request warranty service:

Step 1: Contact Chimera Support
Email: support@lifescope.io
Phone: 949-829-1286

Step 2: Chimera will provide troubleshooting steps and, if eligible, issue an RMA (Return Merchandise Authorization) number.
No hardware will be accepted without an RMA.

Step 3: Ship the product according to RMA instructions.
Original packaging is recommended for safe transit.

4. MODIFICATIONS TO THIS POLICY

Chimera Computing Corp. may update or modify this Policy at any time to reflect legal, operational, or product-related changes. Updates take effect when posted with a revised “Last Updated” date.