Shipping and Delivery Policy

Chimera Computing Corp. Shipping and Delivery Policy

Effective Date: 2025-02-06
Last Updated: 2025-02-06

This Shipping & Delivery Policy (“Policy”) applies to all Chimera Computing Corp. (“Chimera,” “we,” “our”) server purchases. This Policy is intended to set clear, accurate expectations regarding order timelines, shipping, and delivery.

1. Order Processing and Cancellation

1.1 Cancellation Window
Customers may cancel an order within 48 hours of purchase for a full refund provided production has not begun and the order has not shipped.

1.2 Restocking Fee
If production has started, a $200 restocking fee applies.

  • Chimera will invoice the fee separately.

  • Refunds are issued only after the fee is paid.

  • If the fee is not paid, the order becomes non-refundable.

1.3 How to Request Cancellation

Email: support@lifescope.io
Phone: 949-829-1286

2. Shipping Timeline

2.1 Standard Delivery

Standard delivery estimates are:

  • 10 to 20 business days, depending on order type, volume and destination.

Expedited options may be available at checkout.

2.2 Delays Outside Chimera’s Control

Chimera is not responsible for delays caused by:

  • shipping carriers

  • customs or inspections

  • severe weather

  • supply chain interruptions

  • labor disruptions

  • customer-provided incorrect information

3. Shipping Methods and Costs

3.1 Chimera ships via major carriers including UPS, FedEx, and DHL.
3.2 Shipping costs are calculated at checkout based on weight, service level, and region.
3.3 International Orders

  • Available only in select regions.

  • Customers are responsible for all customs duties, import taxes, and regulatory fees.

3.4 Undeliverable Packages
If a package is undeliverable due to incorrect address or inability to receive delivery:

  • Additional shipping fees for re-delivery are the customer’s responsibility.

4. Order Tracking

Once an order ships, customers receive a confirmation email containing:

  • carrier name

  • tracking number

  • link to track the shipment

For tracking issues, contact support@lifescope.io.

5. Packaging and Handling

All Chimera servers are packaged to protect against transit damage.
Customers should retain all original packaging in case of:

  • returns

  • warranty claims

  • shipping-related investigations

6. Lost, Delayed, or Damaged Shipments

6.1 Delayed Shipments
If a shipment extends beyond the estimated delivery window, customers should contact Chimera Support.

6.2 Reporting Damage or Loss
Damage or loss must be reported within 5 calendar days of:

  • delivery (for damaged packages)

  • expected delivery date (for lost packages)

6.3 Resolution Process
Chimera will coordinate with the shipping carrier to investigate.
Carrier investigations may take up to 15 business days.

6.4 Refunds or Replacements
Issued only after the carrier investigation concludes and responsibility is confirmed.

7. Returns and Exchanges

  • 7.1 Returns must comply with Chimera’s Warranty and Return Policy.

  • 7.2 All returns require an RMA (Return Merchandise Authorization) number issued by Chimera.

  • 7.3 Customers are responsible for return shipping costs unless the return is due to a Chimera error.

  • 7.4 Data Responsibility
    Before sending any hardware back:

    • customers must back up their data

    • customers must remove all personal or sensitive information

Chimera is not responsible for loss of any data on returned or serviced equipment.

8. Chargebacks and Billing Disputes

To ensure accurate resolution:

  • 8.1 Customers should contact Chimera Support before initiating a chargeback.

  • 8.2 Chimera will provide documentation to the payment processor or bank as required.

  • 8.3 Affirm financing disputes must be handled directly with Affirm.

This section is intentionally minimal to avoid restricting customer rights under applicable law.

9. Governing Law and Dispute Resolution

9.1 This Policy is governed by the laws of the State of Wyoming.

9.2 Any dispute between a business customer and Chimera arising from a shipped server purchase will be resolved through binding arbitration administered by JAMS under the JAMS Commercial Arbitration Rules.

  • Venue: Laguna Niguel, California

  • Enforcement: Federal Arbitration Act (FAA)

9.3 Either party may seek temporary or permanent injunctive relief in a court of competent jurisdiction.

10. Contact Information

For questions regarding shipping, delivery, cancellations, or tracking:

Chimera Computing Corp. Support
Email: support@lifescope.io
Phone: 949-829-1286
Hours: Monday–Friday, 9:00 AM–6:00 PM PST

11. Policy Modifications

Chimera may update or modify this Policy at any time. Changes become effective upon posting with the revised “Last Updated” date.